Perceived quality of built environment, service, satisfaction and value-in-use

Marcelo Benetti CorrêaDa Silva, MarinaGiacometti Valente, AngelaPetroli, DeonirDetoni, Gabriel SperandioMilan

– Post-occupancy evaluation (POE) demonstrates relevance nowadays. Because of the wide competition between construction companies, it is necessary to be assertive, so satisfied clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings.