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Citylivinglab - Disponible en línea el 5 de mayo de 2022 CIUDADES INTELIGENTES DE BRASIL Desempeño de las Capitales Brasileñas Ana Cristina Fachinelli, Tan Yigitcanlar, Tatiana Tucunduva Philippi Cortese, Jamile Sabatini-Marqués, Debora Sotto, Bianca Libardi www.doi .... Resumen Este informe es el resultado de una estrecha colaboración entre las instituciones miembros de la Red de Investigación y Práctica de Ciudades Inteligentes de Australia y Brasil. El informe se enfoca en comprender los niveles de inteligencia de las capitales brasileñas a través de la lente de un marco de evaluación del desempeño de una ciudad inteligente. Este informe se centra en las ciudades brasileñas para desarrollar un modelo de evaluación de ciudades inteligentes y traer métricas que contribuyan a que los gestores públicos busquen el equilibrio y la inteligencia en la vida de sus ciudades. El concepto de ciudad inteligente en este informe se refiere a la economía inteligente, la sociedad inteligente, el medio ambiente inteligente, la gobernanza inteligente y los dominios de tecnología inteligente que buscan tecnología y políticas habilitadas por la comunidad para brindar productividad, innovación, habitabilidad, bienestar, sostenibilidad, accesibilidad y buen gobierno y planificación. Este informe informa a los gestores públicos, a través de los indicadores de productividad e innovación, habitabilidad y bienestar, sostenibilidad y accesibilidad, gobernanza y planificación, y conectividad e innovación, sobre el desempeño y los niveles de inteligencia de sus ciudades. El informe destaca las fortalezas y debilidades de las capitales brasileñas para convertirse en ciudades inteligentes de renombre internacional. El análisis basado en el marco de evaluación de ciudades inteligentes reveló los siguientes tipos de ciudades: líderes, seguidores y en desarrollo. Las ciudades identificaron como líderes un fuerte ecosistema de innovación, con legislación para el desarrollo del espíritu empresarial y la formación de mano de obra calificada y la generación de desarrollo económico basado en el conocimiento, y proporcionando acceso a Internet rápido y confiable. Uno de los desafíos más críticos en el camino hacia la inteligencia de las ciudades brasileñas es la conectividad. Internet debe estar disponible, asequible, confiable y rápido en todas las regiones del país para todas las personas. De esta forma se podrían evitar los problemas de inclusión digital. Muchos expertos consideran que Internet de banda ancha y 5G es un derecho social y, por lo tanto, debe incluirse como un derecho básico de los ciudadanos en la Constitución brasileña. La llegada de la pandemia de Covid-19 perturbó las ciudades brasileñas, pero al mismo tiempo les dio la oportunidad de desarrollar una fuerza de trabajo móvil y mentes brillantes, incluida la atracción internacional, especialmente porque el concepto de oficinas en cualquier lugar se vuelve cada vez más presente en la vida de las ciudades y contribuyendo a su desarrollo económico basado en el conocimiento. El acceso a datos abiertos es otro elemento esencial para la inteligencia de las ciudades y puede promover el emprendimiento innovador y el desarrollo de nuevas tecnologías, la gobernanza, la transparencia y el impacto en la calidad de vida de los ciudadanos. Por ello, los municipios deben centrar sus esfuerzos en la recogida de datos locales y su uso responsable. Este informe es relevante y estratégico para que el gobierno garantice políticas públicas justas, éticas, eficaces, eficientes y progresistas. También ofrece una oportunidad invaluable para que las autoridades consideren la adopción de los indicadores utilizados en este informe para evaluar el desempeño y el progreso de su ciudad inteligente. Creemos que este informe informará la política y la práctica de las ciudades inteligentes en las ciudades brasileñas. Palabras clave Ciudades inteligentes; Desarrollo Urbano Sostenible; desarrollo basado en el conocimiento; métricas ambientales; Brasil; Australia; ciudades;

BIBLIOTECA Consulte nuestra biblioteca de materiales científicos. producción técnica Nossos pesquisadores, em colaboração com especialistas e instituições parceiras, produzem conhecimentos aplicáveis e inovadores que podem enriquecer sua compreensão e atuação em projetos urbanos. Acesse nossas publicações e descubra as contribuições do CityLivingLab para o futuro das cidades! Saiba mais Produção Científica Descubra as publicações científicas do grupo de pesquisa CityLivingLab. Nossos estudos aprofundam temas críticos para a construção de cidades mais resilientes e inteligentes, oferecendo embasamento científico para decisões informadas e políticas públicas eficazes. Acesse e descubra como a pesquisa acadêmica pode impulsionar soluções inovadoras para os desafios urbanos! Saiba mais

Blog.Citylivinglab Aún no hay ninguna entrada publicada en este idioma Una vez que se publiquen entradas, las verás aquí. Blog.Citylivinglab Aún no hay ninguna entrada publicada en este idioma Una vez que se publiquen entradas, las verás aquí. Citylivinglab.Mídia VER MAIS Citylivinglab.Vídeos AULA MAGNA - PPGA - UCS: Making and unmaking the Motor City: The economic and social development of Metropolitan Detroit Reunião Técnica do Grupo de Estudos - 1 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS Reunião Técnica do Grupo de Estudos - 2 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS Reunião Técnica do Grupo de Estudos - 3 CIDADES INTELIGENTES CENTRO DE ESTUDOS E DEBATES ESTRATÉGICOS PROGRAMA DEZ PRAS DUAS 06-08-2020 "QUALIDADE DE VIDA NA HABITAÇÃO" PROGRAMA DEZ PRAS DUAS 30-07-2020 "QUALIDADE DE VIDA NAS CIDADES" PROGRAMA DEZ PRAS DUAS 16-07-2020 "AMBIENTES DE VAREJO E O COMPORTAMENTO DO CONSUMIDOR" Projeto requalifica a região do bairro São Pelegrino em Caxias do Sul Bento Gonçalves recebe título de Cidade do Conhecimento PALESTRA CIDADES INTELIGENTES SUSTENTÁVEIS E RESILIENTES DESAFIOS DAS CIDADES DO FUTURO

Inovação Urbana Sustentável Conheça nosso trabalho e explore como estamos transformando as cidades em espaços mais inclusivos, inteligentes e sustentáveis, através de projetos colaborativos e centrados na inovação. Conheça os nossos projetos

ES ES CIUDADES INTELIGENTES DE BRASIL Desempeño de las Capitales Brasileñas Citylivinglab - Disponible en línea el 5 de mayo de 2022 Ana Cristina Fachinelli, Tan Yigitcanlar, Tatiana Tucunduva Philippi Cortese, Jamile Sabatini-Marqués, Debora Sotto, Bianca Libardi www.doi .... Resumen Este informe es el resultado de una estrecha colaboración entre las instituciones miembros de la Red de Investigación y Práctica de Ciudades Inteligentes de Australia y Brasil. El informe se enfoca en comprender los niveles de inteligencia de las capitales brasileñas a través de la lente de un marco de evaluación del desempeño de una ciudad inteligente. Este informe se centra en las ciudades brasileñas para desarrollar un modelo de evaluación de ciudades inteligentes y traer métricas que contribuyan a que los gestores públicos busquen el equilibrio y la inteligencia en la vida de sus ciudades. El concepto de ciudad inteligente en este informe se refiere a la economía inteligente, la sociedad inteligente, el medio ambiente inteligente, la gobernanza inteligente y los dominios de tecnología inteligente que buscan tecnología y políticas habilitadas por la comunidad para brindar productividad, innovación, habitabilidad, bienestar, sostenibilidad, accesibilidad y buen gobierno y planificación. Este informe informa a los gestores públicos, a través de los indicadores de productividad e innovación, habitabilidad y bienestar, sostenibilidad y accesibilidad, gobernanza y planificación, y conectividad e innovación, sobre el desempeño y los niveles de inteligencia de sus ciudades. El informe destaca las fortalezas y debilidades de las capitales brasileñas para convertirse en ciudades inteligentes de renombre internacional. El análisis basado en el marco de evaluación de ciudades inteligentes reveló los siguientes tipos de ciudades: líderes, seguidores y en desarrollo. Las ciudades identificaron como líderes un fuerte ecosistema de innovación, con legislación para el desarrollo del espíritu empresarial y la formación de mano de obra calificada y la generación de desarrollo económico basado en el conocimiento, y proporcionando acceso a Internet rápido y confiable. Uno de los desafíos más críticos en el camino hacia la inteligencia de las ciudades brasileñas es la conectividad. Internet debe estar disponible, asequible, confiable y rápido en todas las regiones del país para todas las personas. De esta forma se podrían evitar los problemas de inclusión digital. Muchos expertos consideran que Internet de banda ancha y 5G es un derecho social y, por lo tanto, debe incluirse como un derecho básico de los ciudadanos en la Constitución brasileña. La llegada de la pandemia de Covid-19 perturbó las ciudades brasileñas, pero al mismo tiempo les dio la oportunidad de desarrollar una fuerza de trabajo móvil y mentes brillantes, incluida la atracción internacional, especialmente porque el concepto de oficinas en cualquier lugar se vuelve cada vez más presente en la vida de las ciudades y contribuyendo a su desarrollo económico basado en el conocimiento. El acceso a datos abiertos es otro elemento esencial para la inteligencia de las ciudades y puede promover el emprendimiento innovador y el desarrollo de nuevas tecnologías, la gobernanza, la transparencia y el impacto en la calidad de vida de los ciudadanos. Por ello, los municipios deben centrar sus esfuerzos en la recogida de datos locales y su uso responsable. Este informe es relevante y estratégico para que el gobierno garantice políticas públicas justas, éticas, eficaces, eficientes y progresistas. También ofrece una oportunidad invaluable para que las autoridades consideren la adopción de los indicadores utilizados en este informe para evaluar el desempeño y el progreso de su ciudad inteligente. Creemos que este informe informará la política y la práctica de las ciudades inteligentes en las ciudades brasileñas. Palabras clave Ciudades inteligentes; Desarrollo Urbano Sostenible; desarrollo basado en el conocimiento; métricas ambientales; Brasil; Australia; ciudades;

¿QUÉ ES CITY LIVING LAB? Una ciudad es un laboratorio vivo para la innovación. Un Living Lab puede verse como un entorno de innovación y un enfoque de innovación. Según la Red Europea de Living Labs, un living lab es un entorno abierto e innovador de circunstancias de la “vida real”, en el que la innovación dirigida a los usuarios es parte del proceso de creación conjunta de nuevos servicios, productos e infraestructura social. Los living labs abarcan simultáneamente dimensiones sociales y tecnológicas, en una asociación entre empresas, ciudadanos, gobiernos y universidades. El Living Lab abarca dimensiones sociales y tecnológicas simultáneamente en una asociación empresarial-ciudadano-gobierno-academia. Es un ecosistema donde diferentes socios trabajan codo con codo, compartiendo conocimientos mientras interactúan con una amplia variedad de conocimientos y tecnologías, induciendo así un terreno fértil para la innovación, la investigación y la comunicación interdisciplinaria. PRINCIPAIS ASPECTOS Dentro de estas dos ramas se encuentran estudios asociados a los siguientes contextos: Ciudades del conocimiento (CC) que se refiere a los estudios sociales, aplicada Ciudades, regiones y barrios brasileños. Vertical Farming Utilizando estruturas urbanas (farmscrapers), engloba um cultivo verticalizado que se apresenta como uma oportunidade também para jovens empreendedores. Incorporação de Tecnologias Avançadas: Smart Agriculture Utilização de tecnologias emergentes, como Internet das Coisas (IoT) e Inteligência Artificial (IA), visando otimização e controle de processos agrícolas em tempo real, aumentando a qualidade e reduzindo os custos. Smart Farming/Agricultura 4.0 Desenvolvimento e teste de tecnologias de sensoriamento e automação, facilitando a monitoração e gestão dos cultivos urbanos. Desenvolvimento Sustentável e Impactos Socioeconômicos: Impacto Ambiental Consideração da redução da pegada de carbono, adotando práticas que beneficiam o meio ambiente e combatem as alterações climáticas. Estímulo Econômico Criação de novas oportunidades de negócios e estímulo ao empreendedorismo local, especialmente voltado para jovens. Turismo e Educação Desenvolvimento turístico sustentável e criação de ambientes educativos relativos à agricultura e meio ambiente. Integração de Stakeholders e Know-How: Colaboração Inclusão de vários stakeholders, como a Prefeitura de Caxias do Sul e empresas/startups tecnológicas, para troca de conhecimento e experiências. Conhecimento e Experiência Aplicação da expertise de grupos de pesquisa e startups, bem como a observação e aprendizado a partir de modelos internacionais de agricultura urbana. Desenvolvimento e Pesquisa Utilização da infraestrutura universitária e conhecimento acadêmico para pesquisa, desenvolvimento e aplicação de novas tecnologias no contexto da agricultura urbana inteligente. Objetivo Prático: Living Lab Um laboratório real e colaborativo que não somente desenvolve tecnologias, mas também serve como um modelo experimental e prático, oferecendo soluções tangíveis para os desafios locais e regionais, e proporcionando um ambiente para inovação prática e aplicada. Apoio a Pequenos Agricultores e Empreendedores Foco em facilitar a adoção tecnológica para pequenos agricultores e empreendedores urbanos, ampliando a capacidade e qualidade da produção local. Missão NUESTRA MISIÓN Propagacion estudios eso permite alta capacidad de aprendiendo , compartiendo y gestión del conocimiento .

PRODUCCIONES TÉCNICAS Conozca las producciones científicas que se presentaron en alianzas institucionales y de investigación en el área de ciudades y construcciones. RELATÓRIOS

Publicações Científicas City life satisfaction: a measurement for smart and sustainable cities from the citizen perspective The study aims to contribute to the current panorama of instruments that qualify cities by presenting an approach of sustainable goals and indicators. Insight from inhabitants about their cities reveal dimensions and attributes not captured by official indicators. The focus of this study is to define appropriate indicators for sustainability and smartness of cities according to their citizens, considering the idiosyncrasies of local contexts and less notable dimensions pointed out in earlier studies. The scale is based on consolidated metrics, such as the UN Sustainable Development Goals, and the ISO 37120/2017, in association with the European Barometer and American Barometer. The CITYLIFESAT (City Life Satisfaction) scale was tested and validated in Southern Brazil through exploratory and confirmatory factor analysis, and discriminant analysis. The results show that citizens' satisfaction is primarily linked to health and safety, well-being, recreation, public transport, walkability, social inclusion and participation, primary services, city attachment, and environment. Silva, M. B. C. D., Bebber, S., Fachinelli, A. C., Moschen, S. D. A., & Perini, R. D. L. (2019). City life satisfaction: a measurement for smart and sustainable cities from the citizens' perspective. International Journal of Knowledge-Based Development, 10(4), 338-383. https://doi.org/10.1504/IJKBD.2019.105126 Perceived attributes and dimensions of accessibility in adapted bathrooms This work aims to explore the perceived accessibility of adapted toilets according to the user’s perspective, indicating the relevance of their attributes and features for persons with reduced mobility. There are recent studies addressing accessibility, but few focus on adapted toilets, making this study of adapted toilets in Brazil unique. A total of 98 disabled users with restricted mobility and carers took part in a survey after using adapted toilets. The study sample variance resulted in 27 attributes, distributed in eight factors: accessories, transit ability, access, hydro sanitary facilities, facilities, openings, safety, and ergonomic comfort. Multiple linear regression analysis was applied to identify attributes with impact on general satisfaction. The results identified three primary attributes in terms of design, execution and improvement of the user experience. Findings demonstrate a gap between the recommended standards and what the user perceives to be important, which has ramifications for the further development of standards and the design and construction of adapted toilets. The implication is that it is necessary to pay more attention to what the users need, and thus help to improve the users’ experience, satisfaction and wellbeing. Marcelo Benetti Correa da Silva, Suane de Atayde Moschen, Brunella Cecatto & Fabiano Larentis (2022) Perceived attributes and dimensions of accessibility in adapted bathrooms, Building Research & Information, 50:1-2, 60-73, DOI: 10.1080/09613218.2021.1943643 Sustainable development of communities: ISO 37120 and UN goals Purpose The aims of this study is to put on the agenda discussions concerning the approach of sustainable goals and indicators, in terms of how they relate to each other and how to list their importance within a network of contemporary city management. From the millennium objectives experience, UN has launched the continuity of the development program, through the sustainable development goals (SDG), which have the purpose of giving support to local and regional governments for the 2030 agenda in local sphere. In the city context, sustainable development has also been approached in regulations, like ISO 37120: 2017 “Sustainable development of communities: Indicators for city services and quality of life”. These instruments have in common the concern of offering parameters of public services to citizens and promoting in a uniform manner both social and economic growth of the urban environment. Design/methodology/approach The present study aims to compare these two sustainable development tools by means of a documentary analysis and to analyze the feasibility of the proposed indicators and their qualitative evaluation goals to improve citizens’ quality of life. Findings The results suggest that the main urban challenges are related to unplanned urban growth and poor-quality public services, which generate a lack of commitment to enforce laws and to achieve sustainable development goals. Originality/value The study establishes bases for guiding the discussion to support managers and investors decisions to promote paradigm changes in the citizens’ life and in the way cities are planned. Moschen, S.A. , Macke, J. , Bebber, S. and Benetti Correa da Silva, M. (2019), "Sustainable development of communities: ISO 37120 and UN goals", International Journal of Sustainability in Higher Education , Vol. 20 No. 5, pp. 887-900. https://doi.org/10.1108/IJSHE-01-2019-0020 Relationship between minimalism, happiness, life satisfaction, and experiential consumption This research objective is to propose and test a theoretical model representing the relationship between minimalism, happiness, life satisfaction, and experiential consumption. A survey with 395 Brazilian amateur runners was conducted, and the structural equation modeling technique was used for data analysis. The main results showed that life satisfaction and experiential consumption positively influence happiness, and minimalism influences experiential consumption in the sample studied. Furthermore, minimalism did not influence happiness. The proposed framework showed that life satisfaction and experiential consumption explain 54.2% of the happiness of leisure practitioners. Because people generally do not increase their happiness by choosing a simple lifestyle, they can decrease consumption by incentives other than happiness. Therefore, public policies aimed at raising awareness of the importance of reducing consumption should focus on other benefits, such as the benefits that can be gained from leisure and experiential consumption. Matte, J., Fachinelli, A.C., De Toni, D. et al. Relationship between minimalism, happiness, life satisfaction, and experiential consumption. SN Soc Sci 1, 166 (2021). https://doi.org/10.1007/s43545-021-00191-w The Built Environment Dimensions Impact at a Winery This research goal was to analyze the built environment dimensions, namely appearance, comfort, configuration, functionality, and the relationship with customer satisfaction, service quality, and product price at a winery in Brazil. A survey was applied to customers, and data analyses were performed using Exploratory Factor Analysis to identify the dimensions and related attributes, followed by Multiple Linear Regression statistical analysis to test the relationships among the dimensions. The findings demonstrate the positive and significant impact of functionality and configuration on service quality and customer satisfaction, whereas functionality positively impacted the product price. Marcelo Benetti Correa da Silva, Suelen Bebber, Gabriel Sperandio Milan, Thais Zimmermann Suzin, Helena Losekan Marcon, Deonir De Toni & Caroline Peccin Da Silva (2022) The Built Environment Dimensions Impact at a Winery, International Journal of Hospitality & Tourism Administration, 23:5, 1055-1075, DOI: 10.1080/15256480.2021.1938783 Ensuring the service quality at a university construction technology laboratory in Brazil Service quality in a construction technology laboratory can result in an improvement in construction companies’ competitiveness. This research aims to evaluate the service quality provided by a construction technology laboratory, specifically in the segment of performing testing through the rupturing of concrete samples. For this research, a survey was conducted using a structured questionnaire that was created based on a literature review regarding the surveying of laboratory customers at a university in the south of Brazil. Our research was both exploratory and quantitative, and the data were analyzed by applying multivariate data analysis. The conclusions of this study show that the dimensions of quality services are: communication, reliability, responsiveness, credibility, and tangibility. These five dimensions together provide a high explained variance standard of 79.75%. Having a suitable number of attendants available to serve customers and presenting agility in the construction laboratory is one of the managerial research contributions. Moreover, through information availability, this research generates greater traceability that can be used both by customers and by institutional management. Constantly and thoroughly monitoring the customer service cycle is another relevant factor that can improve the quality of the services provided. da Silva, M. B. C., Graciola, A. P., Milan, G. S., Bebber, S., Moschen, S. D. A., & De Toni, D. (2019). Ensuring the service quality at a university construction technology laboratory in Brazil. Environmental Quality Management, 28(4), 75-84. https://doi.org/10.1002/tqem.21636 Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care Purpose This research goal was to analyze factors that may influence value-in-use and satisfaction perceived by university students, from the built environment, price fairness and teaching care. Design/methodology/approach For this purpose, a survey was conducted with 900 students from a university in southern Brazil. Findings The main results proved that the antecedents considered in the study have a significant and positive influence on the value-in-use and satisfaction of university students. Furthermore, the built environment, price fairness, teaching care and satisfaction explained 87.8% of the value-in-use of students, while the built environment, price fairness and teaching care explained 74.9% of student satisfaction. Originality/value The study proved that after receiving the educational service, if the student can apply his or her acquired knowledge and skills, he or she will find a fair price, will be satisfied and will obtain value in the service purchased. Thus, even if the educational market is changing in recent years, the importance of the teacher and the built environment are factors that influence price fairness and increase the satisfaction and value-in-use perceived by the student. Benetti Corrêa da Silva, M. , Matte, J. , Bebber, S. , Libardi, B. and Fachinelli, A.C. (2022), "Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care", Benchmarking: An International Journal , Vol. 29 No. 2, pp. 365-381. https://doi.org/10.1108/BIJ-12-2020-0628 Student satisfaction from the influence of the built environment, price fairness and teaching care: a study at a community-supported university Purpose This study aims to test and analyze factors that may influence the satisfaction of university students, specifically, from the built environment, price fairness and teaching care. Design/methodology/approach A survey was conducted with 250 students from a university in southern Brazil. The data were analyzed by structural equation modeling. Findings The main results proved that the built environment, price fairness and teaching care have a significant and positive influence on the satisfaction of university students. Practical implications The factors presented explanation power for student satisfaction, which shows that they are essential aspects and, therefore, must be observed by universities to satisfy their students. Originality/value The study identifies the impact of factors such as the environment, price and teaching service on student satisfaction. Benetti Corrêa da Silva, M. , Matte, J. , Bebber, S. , Dalla Santa de Carvalho, M. , de Atayde Moschen, S. and Fachinelli, A.C. (2021), "Student satisfaction from the influence of the built environment, price fairness and teaching care: a study at a community-supported university", Facilities , Vol. 39 No. 11/12, pp. 703-721. https://doi.org/10.1108/F-09-2020-0112 Employee satisfaction with the built environment of a software development company Purpose The raised competitiveness among technology companies, especially for being able to work with markets physically distant from their final consumer, makes it important to know the employee’s perception about the built environment since the physical workspaces influence productivity. This paper aims to analyze the attributes and dimensions of the built environment of a development software company that most impact the employee’s satisfaction through their perception. It allows the company to identify the strengths and weaknesses of the built environment, enhancing the employee’s satisfaction, productivity and, consequently, the company revenues. Design/methodology/approach This research applied a survey by the drop off method and analyzed data through confirmatory factor analysis and multiple linear regression. Therefore, these methods explain how the attributes behave in each theoretical dimension and evaluate the relation between the dependent and independent dimensions. Findings The theoretical result of this research concerns the employee’s satisfaction with the built environment of a software development company. Overall, employee satisfaction is related to the dimensions of functionality, appearance and personal relationships, not being significant aspects of configuration. On the other hand, the employee’s overall satisfaction with the built environment is related to the functional dimension. Research limitations/implications This research limitation is related to the size of the sample, which is a pre-determined and fixed population: all the company’s employees. Originality/value Perceived quality applied to a work environment of a software development company. da Silva, M.B.C. , Valente, M.G. , Petroli, A. , Notari, D.L. , Bebber, S. and Fachinelli, A.C. (2021), "Employee satisfaction with the built environment of a software development company", Facilities , Vol. 39 No. 7/8, pp. 538-552. https://doi.org/10.1108/F-08-2020-0103 Service quality dimensions in the context of a civil construction technology laboratory in Brazil O objetivo desta pesquisa foi o de comparar as dimensões da qualidade do serviço de um laboratório de tecnologia de materiais de construção civil a partir da perspectiva dos clientes de serviços de corpo de prova de concreto e rompimento de tijolos cerâmicos. Foram realizadas múltiplas análises de regressão a partir dos resultados das dimensões de qualidade mais importantes resultantes da percepção dos clientes, obtidas a partir de quatro estudos anteriores, que aplicaram análise fatorial. Os valores obtidos nas análises fatoriais e de regressão foram correlacionados com o objetivo de identificar resultados semelhantes nas análises. Os resultados apontam que os atributos relacionados com o atendimento personalizado, informação sobre os resultados do ensaio, bem como o comprometimento dos funcionários, são considerados os mais importantes na percepção dos clientes. Assim, foi possível identificar fragilidades no serviço realizado e propor melhorias e, desta forma, maximizar a satisfação do cliente. Como limitação do estudo, é apontado o tamanho da amostra, que poderia ter influenciado os resultados encontrados, influenciando também os procedimentos metodológicos nas análises de regressão. Bebber, S., Correa da Silva, M. B., da Silveira, T., & Sperandio Milan, G. (2021). SERVICE QUALITY DIMENSIONS IN THE CONTEXT OF A CIVIL CONSTRUCTION TECHNOLOGY LABORATORY IN BRAZIL. Exacta, 19(3). DOI: https://doi.org/10.5585/exactaep.2021.14746 Smart sustainable cities evaluation and sense of community This paper pursued to evaluate the residents' evaluation on the smart sustainable city and the sense of community. The study analyzed interviews with 392 citizens from five neighboring cities from a micro-region in southern Brazil. Factorial analysis and linear regression were applied. The investigation recognized three factors for smart sustainable cities evaluation: public services and facilities; material well-being, and environmental well-being. Linear regression reveals that residents' satisfaction with the city is predicated on the material well-being, public services and facilities, environmental well-being, and sense of community, which explain 40.2% of satisfaction with the city. Considering a smart sustainable city viewpoint, the study accomplishes that: (i) policies should be projected from the neighborhood standpoint, due to the facility of understanding shared values (ii) sense of community should be included in policies for smart sustainable city; (iii) the design of neighborhoods and cities should prioritize social interactions, with the view to build social capital and facilitate policies implementation. By integrating the smartness to sustainability approaches in the city context, this study intends to contribute to a major discussion on sustainable development, with special attention to residents' evaluation. Finally, the paper offers pertinent outcomes for urban planners and social researchers, by finding factors that influence the sense of community and residents’ evaluation on their city and by offering elements for academic, political and debates. Macke, J., Sarate, J. A. R., & de Atayde Moschen, S. (2019). Smart sustainable cities evaluation and sense of community. Journal of Cleaner production, 239, 118103. https://doi.org/10.1016/j.jclepro.2019.118103 Service quality evaluation in the context of a technology laboratory The intent of this research is to investigate how the customers of a technological control laboratory for civil construction materials perceived the quality of the services delivered by the lab, specifically in regard to the service of concrete compression testing. The popular SERVQUAL scale, a multidimensional instrument used to capture customer expectations and perceptions, was used as a model for the application of a survey. Exploratory factor analyses were employed to evaluate customers’ perceptions and experiences of service quality in regard to the dimensions and accompanying attributes of the SERVQUAL scale. Twenty attributes, which were grouped within five dimensions (Reliability, Assurance, Tangibles, Responsiveness, and Empathy), were identified, explaining 80.417% of the variance between customer expectations and perceptions and characterizing these dimensions on a modified SERVQUAL scale. Analysis of the results allowed us to identify discrepancies in perceived service quality compared with customers’ expectations. Most of the identified gaps between expectations and perceptions resulted in negative values. Suélen Bebber, Marcelo Benetti Correa Da Silva, Taila Da Silveira, Gabriel Sperandio Milan, Service quality dimensions in the context of a civil construction technology laboratory in Brazil, Exacta, 10.5585/exactaep.2021.14746, Volume 19, Issue 3, (641-658), (2021). Perceived quality of built environment, service, satisfaction and value-in-use Purpose Post-occupancy evaluation (POE) demonstrates relevance nowadays. Because of the wide competition between construction companies, it is necessary to be assertive, so satisfied clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings. Design/methodology/approach This paper presents quantitative research of POE, applying confirmatory factor analysis and multiple linear regression. These methods analyse how the attributes behave in each theoretical dimension and evaluate the relationship between the dimensions of the built environment and services including customer satisfaction and value in use. Findings The results demonstrate that the constructs associated with management aspects such as service, cause higher levels of satisfaction and, therefore, higher value in use. The results become guidelines for constructors, supporting management and project decision-making. Research limitations/implications This study’s limitation is related to the number of questionnaires applied. The survey was applied to the apartment owners in all five buildings from a constructor, considered as the entire population of the research. For that reason, there were not used a sample. Further studies are required to improve the results, even more, using the present research in a larger sample, seeking a better generalisation. Also, future studies might evaluate other types of constructions and environments. Originality/value This paper used marketing constructs related to satisfaction, value in use and service, applied in the construction field of multifamily residential buildings. Da Silva, M.B.C. , Giacometti Valente, M. , Petroli, A. , Detoni, D. and Milan, G.S. (2020), "Perceived quality of built environment, service, satisfaction and value in use, in the context of residential buildings", Journal of Facilities Management , Vol. 18 No. 4, pp. 451-468. https://doi.org/10.1108/JFM-05-2020-0032

16 AL 19 DE NOVIEMBRE ACERCA DE KCWS ALTAVOCES CALENDARIO SUSCRIPCIÓN Todos los tiempos están en Tiempo Universal Coordinado (UTC)

programa Todos los tiempos están en Tiempo Universal Coordinado (UTC) TE DIO HORA (UTC) EVENTO martes 16 de noviembre Conocimiento para el Antropoceno 14:00 – 15:00 ACCEDE AQUÍ Presentaciones en papel - sesión 1 Moderadora: Ana Cristina Fachinelli (Universidad de Caxias do Sul) La contribución del programa factura gaúcha al desarrollo sostenible del municipio de Caxias do Sul (RS) Larissa Scalia Boff (UCS); Marlei Salete Meca (UCS); Alex Eckert (UCS) Escenario de la economía creativa en la ciudad de Pelotas, Brasil: un análisis desde la perspectiva del sistema de capital Aline da Luz García (UFPel); Priscila Nesello (UFPel); Ana Cristina Fachinelli Bertolini (UCS) Diagnóstico de la capital instrumental de Arequipa como ciudad emergente para el conocimiento Glenn Roberto Arce Larrea, Wendy Anne Ugarte Mejía, Carlos Pedro Vera Ninacóndor, Graciel Anayka Bailon Huayhua, Carol Rudh Huamani Cotacallapa, Leidy Fiorela Rodrigo Callo, Estephany Yrasely Ramos Pacheco, Angela Daniela Portugal Pacheco (Universidad Nacional de San Agustín de Arequipa) Influencers digitales y el sistema de capitales como factor de contratación de servicios Camila Waltzer (UFPel); Priscila Nesello (UFPel); Isabel Cristina Rosa Barros Rasia (UFPel) 15:40 -16:00 ACCEDE AQUÍ Ceremonia de apertura Ana Cristina Fachinelli (Universidad de Caxias do Sul) Alex Eckert (Universidad de Caxias do Sul) Javier Carrillo (Instituto de Capital Mundial) Juliano Rodrigues Giménez (Universidad de Caxias do Sul) 16:00 - 17:15 ACCEDE AQUÍ Panel plenario 1a: Sistemas de conocimiento emergentes Curador: Javier Carrillo (World Capital Institute) Moderadora: Irene Guijt (Oxfam) Alexander Ruser (U. de Agder) Audrey Groleau (Universidad de Québec) Julia Puaschunder (La Nueva Escuela, Nueva York) Sabelo Ndlovu-Gasteni (U. de Bayreuth) 17:15 - 17:45 romper 17:45 - 19:00 ACCEDE AQUÍ Panel Plenario 1b: Repensar la economía (modelos) para el Antropoceno Curador: Günter R. Koch (World Capital Institute) Moderador: Cristian Ducoing (Universidad de Lund) Cynthia Marino (UNINOVE) Daniel Dahm (Consejo Mundial del Futuro) Jason Monios (Escuela de Negocios Kedge) Richard Heinberg (Instituto Post Carbono) Warren Mosler (Valance Co. Inc.) 19:30 ACCEDE AQUÍ Lanzamiento de la alianza entre UCS - City Living Lab y FAMURS Lanzamiento de la asociación UCS - City Living Lab y FAMURS miércoles 17 de noviembre KBD y Ciudades del Conocimiento 14:00 – 15:00 ACCEDE AQUÍ Presentaciones en papel - sesión 2 Presidente: Rafael Perini (Universidad de Caxias do Sul) Evaluación de la vulnerabilidad comunitaria con mapeo del riesgo de desastres: el caso de São Paulo, Brasil Jairo Filho Sousa de Almeid (UNINOVE); Tatiana Tucunduva Philippi Cortese (UNINOVE/AIE-USP); Tan Yigitcanlar (Universidad Tecnológica de Queensland) Desastres y vulnerabilidad social en la ciudad de São Paulo Rafaela Pastoura Santos (UNINOVE); Tatiana Tucunduva Philippi Cortese (UNINOVE/AIE-USP) Puerto Rico como isla del conocimiento: lecciones aprendidas de empresarios exitosos Eliut Daniel Flores-Caraballo (Universidad de Puerto Rico) Ponencia invitada: Contribuciones de eventos internacionales sobre desarrollo local: el caso del KCWS 2011 en Bento Gonçalves Larissa Diana Michelam, (UNINOVE); Tatiana Tucunduva Philippi Cortese (UNINOVE); Tan Yigitcanlar (Universidad Tecnológica de Queensland) 16:00 - 17:15 ACCEDE AQUÍ Panel plenario 2a: Ciudades regenerativas basadas en el conocimiento (relación restauradora entre ciudades y sistemas naturales) Curadora: Ana Cristina Fachinelli (World Capital Institute) Silla: Tatiana Tucunduva Philippi Cortese (UNINOVE) Cathrin Zengerling (Universidad Albert-Ludwigs) José Antonio Marengo Orsini (Cemaden) Marcos Buckeridge (USP) 17:15 - 17:45 romper 17:45 - 19:00 ACCEDE AQUÍ Panel Plenario 2b: El Premio Ciudades del Conocimiento Más Admiradas: legado y futuro Curadora: Blanca C. García (World Capital Institute) Ana Cristina Fachinelli (UCS) Eliut Daniel Flores-Caraballo (Universidad de Puerto Rico) Glenn Roberto Arce Larrea (Universidad Nacional de San Agustín de Arequipa) jueves 18 de noviembre Preparación de la ciudad para la crisis climática 14:00 – 15:00 ACCEDE AQUÍ Presentaciones en papel - sesión 3 Moderadora: Priscila Nesello (Universidad de Caxias do Sul) Ciudades del conocimiento, ciudades creativas y lugar: conceptos y conexiones Rodrigo Salvati (UCS); Greice Viviana Portal Salvati (UCS) Siglo de la Metrópolis: la mirada convergente de las Teorías del Lugar Central y los Polos de Crecimiento Vinicius De Tomasi Ribeiro (UCS); Ana Cristina Fachinelli (UCS) El impacto de la pandemia de COVID-19 en la satisfacción con la vida de los ciudadanos Marcelo Benetti Correa da Silva (UCS); Marina Giacometti Valente (UCS); Ana Cristina Fachinelli (UCS); Gessica Giacomin Soares (UCS); Vinicius Ribeiro (UCS) 16:00 - 17:15 ACCEDE AQUÍ Panel plenario 3a: Bienes comunes urbanos posteriores al Holoceno Curador: Javier Carrillo (World Capital Institute) Moderadora: Velina Petrova (Oxfam) Daniel Dahm (Consejo Mundial del Futuro) Douglas Kelbaugh, (U. de Michigan) Gavin Keeney (Autoridad Transmedia Metropolitana, Nueva York) Richard Heinberg, (Instituto Post Carbono) 17:15 - 17:45 romper 17:45 - 19:00 ACCEDE AQUÍ Panel plenario 3b: Reimaginando las ciudades en el Antropoceno Curadora: Cathy Garner (World Capital Institute) Moderador: Sirkku Juhola (U. de Helsinki) Lelani Mannetti (Instituto de Estudios Urbanos) Lorena Pasquini (U. de Ciudad del Cabo) Raphaële Bidault-Waddington, (Laboratorio Futuro LIID) Tatiana Schreiner (UFSC) 23:00 - 24:00 ACCEDE AQUÍ Presentación: Proyecto Smart City Brasil y Australia Tan Yigitcanlar (Universidad Tecnológica de Queensland) viernes 19 de noviembre 16:00 - 16:35 16:35 - 17:15 ACCEDE AQUÍ 17:15 - 17:45 17:45 - 18:20 ACCEDE AQUÍ 18:25 - 19:00 ACCEDE AQUÍ Presentaciones de libros: Cada una de las dos sesiones proporcionará tiempo para la discusión sobre los principales aspectos y hallazgos de los capítulos del libro. Conocimiento para el Antropoceno Günter R. Koch (Instituto de Capital Mundial); Javier Carrillo (World Capital Institute); Daniel Dahm (Sostenibilidad Unida); Sylvain Cottong, (Explorando futuros) Preparación de la ciudad para la crisis climática Cathy Garner y Javier Carrillo (World Capital Institute) romper Ponencia: Una agenda transdisciplinar en la formación universitaria del futuro Presidente: Guenter Koch (World Capital Institute) Monika Schröttle (Universidad de Núremberg, INFUNI) Sesión de clausura: legado y futuro de KCWS Moderadora: Cathy Garner (World Capital Institute) Ana Cristina Fachinelli (UCS) Jamile Marques (UFSC y USP) Javier Carrillo (Instituto de Capital Mundial) Atracción compartida con el “XXI Salón de Iniciación Científica, Posgrado, Investigación y Extensión” - PPGA (Programa de Graduados en Administración de Empresas) Horario sujeto a cambios. Todo el contenido está disponible en la plataforma en línea. 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